Support Options
Giving you comfort after go-live.
At ClearSoft we’re good at getting stuff done and getting your project live. We also understand that your project going live is not the end of the journey – it’s just the start. We’re here to support you and your website, web application or mobile app as your business needs grow and develop.
We have 2 levels of support available – standard and premium.
| Standard | Premium | |
|---|---|---|
| Monthly Price | Free | €150 / Month |
| Ideal For | Smaller business that don’t require regular changes to their website/application and whose website/application isn’t critical to the day to day running of their business activities. | Business/companies who’s core business relies on the availibility of their website/application. Premium gives you the safety net of more instant access to the web developer and support team to resolve your issue or analyse your change request and provide feedback. |
| Email support available | ✔ | ✔ |
| Same day response to email query | ✘ | ✔ |
| Regular website/application/database backups | ✔ | ✔ |
| Plugin maintenance & upgrades | ✔ | ✔ |
| Change Requests prioritised | ✘ | ✔ |
| Phone Support | ✘ | ✔ |
| Zoom Support | ✘ | ✔ |
| Hot instances of website/application running on ClearSoft development servers | ✘ | ✔ |
| Weekend / Bank Holiday Support (9am – 5pm) | ✘ | ✔ |
